FAQs

How long will it take to deliver my order?

Delivery takes between 2 to 4 days, and we deliver all over Egypt!

Where can I buy Pandora jewelry in Egypt?

We have many stores through out Egypt to make your
Pandora jewelry as accessible as possible! Find your nearest store below:

  • Cairo Festival City: Unit 2_020, 2nd floor, Gate #11
  • City Centre Almaza: Unit A1-17, 1st floor, Gate #K19
  • City Centre Alexandria: Unit GA72, Ground floor
  • Mall of Egypt: Unit B002, 1st floor, Gate #1
  • Mall of Arabia: Unit G163A, Ground floor
  • City Stars: Unit 216, 2nd floor, Gate #3
  • Point 90: 1st floor, Gate #1
  • Pandora’s official online store (www.pandoraeg.com) delivers to your doorstep.

Pandora is not responsible for items purchased from any other seller than the above mentioned official points of sale. Any other online retailers/stores, claiming to represent Pandora, are unofficial and may very well be selling counterfeit products.

Does my Pandora jewelry come with a warranty?

Yes, you get a one year warranty for any manufacturing defects in your jewelry - we will fix it free-of-charge! You may drop your jewelry items at any one of our stores and you will be able to collect it in 3 weeks. Remember to keep your Pandora purchase receipt (for warranty validation) or to give the sales associate your mobile number during your purchase, so we can pull up your receipt at any time! If you need further support, you can contact our customer service by email at customer.service@all-niche.com.
Reminder: Pandora is not responsible for items purchased from any other seller than the above mentioned official points of sale.

How to properly maintain your Pandora jewelry?

To maintain your Pandora pieces, store them in a cool, dry place, away from sunlight and heat, and consider using a lined jewelry box or tarnish-resistant pouch. Do not expose the jewelry to strong chemicals and remove prior to swimming or bathing. Contact with make-up, creams, perfume and lotions should also be avoided.

You can use the Pandora Care Kit or mild liquid soap, lukewarm water, and a soft brush to clean your jewelry, followed by polishing with the provided cloth.

Can Pandora polish my jewelry for me?

Yes! Only at Pandora, you get a lifetime, free-of-charge polishing privilege! You can drop your Pandora jewelry off to get polished at any of our stores and pick them up in just a couple hours.

Does Pandora have engravable jewelry? And how can I get my jewelry engraved?

Yes, you can finally engrave your Pandora jewelry in Egypt! Not only is it finally here, but Pandora is also offering it as a free-of-charge service! Pandora now offers an incredible collection of engravable items, including charms and pendants, that you can both buy AND get engraved at your nearest Pandora engraving store! Current Pandora stores that offer engraving services:

  • Pandora Cairo Festival City (New Cairo)
  • Pandora Mall of Egypt (6th of October)